You should avoid downloading and installing random APK files that are sent by strangers or from untrusted app stores. It is advisable to only download apps from the Apple App Store, Google Play Store, and Huawei App Gallery. These malware apps will be able to access your SMS including OTP sent from your bank or eWallet providers, which will then allow the culprits to access your account. There has been a rise of scams that uses APK files infested with malware to steal 2FA SMS codes. Malware apps may be a culpritīesides securing your account with stronger passwords, the type of apps you install may put your online banking and eWallet’s security at risk. The compensation will be given within 5 working days upon investigation and confirmation. However, you must report the transaction to TNG within 60 days from the unauthorised transaction date. TNG eWallet has a Money Back Guarantee which promises to refund your money within 5 days if your eWallet is charged with an authorised transaction. TNG has repeatedly reminded users not to use their date of birth, phone number, general numbers (e.g. A fingerprint sensor feature would be useful on older devices to minimise exposure of the 6-digit pin in public when making a transaction.
Source: Touch ‘n GoĪt the time of writing, TNG eWallet has not yet enabled fingerprint verification for its app. In some instances, if you try to re-login on the same device, you can access your account with just facial recognition, and there’s no need for further verification with 6-digit or OTP. If the face matches, they are required to enter an OTP that’s sent via SMS but if the facial recognition fails or cancelled, the app requests for a 6-digit PIN which is less secure.įrom our tests, users without facial recognition are only required to enter their 6-digit pin to access their account. If you try to log in to your TNG eWallet from a new phone, users with facial recognition enabled are required to scan their face and blink to prove that they are not a bot.
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